5rrr4 Privacy Policy — How We Protect Your Data

Our Privacy Principles

1. Introduction

This Privacy Policy ("Policy") sets out how 5rrr4 ("we", "us", "our", "Platform") collects, uses, stores, shares, and protects the personal data of users ("you", "your", "Player") who access or use the 5rrr4 website and associated services available at https://5rrr4.app. This Policy forms part of our agreement with you and should be read alongside our Terms and Conditions and Responsible Gaming Policy.

We recognise that privacy is a right, not a courtesy. Every decision we make about data collection and processing reflects a genuine effort to handle your personal information with care, respect, and in accordance with applicable data protection principles. By using the 5rrr4 platform, you confirm that you have read and understood this Policy. If you do not agree with how we handle your data, please discontinue use of the platform and contact support to close your account.

2. Data Controller

For the purposes of this Policy, the data controller responsible for your personal information is 5rrr4, operating the platform at https://5rrr4.app. The relevant contact details are set out below.

3. Information We Collect

5rrr4 collects personal data in three broad categories: information you provide directly when registering or using the platform, information generated automatically through your use of the service, and information received from third-party partners involved in payment processing or identity verification. The specific data points within each category are set out below.

Information You Provide Directly

• Registration data: full legal name, date of birth, email address, contact phone number, and chosen username.
• Identity verification documents: national ID card, passport, or equivalent government-issued identification, submitted in connection with KYC requirements.
• Payment information: details of payment methods used for deposits and withdrawals, including mobile financial service account references (bKash, Nagad, Rocket, Upay) and bank account details where applicable. 5rrr4 does not store full payment card numbers.
• Communications: records of any messages, support tickets, complaints, or other correspondence you send to 5rrr4 through any channel.

Automatically Collected Technical Data

• Device information: device type, operating system, browser type and version, screen resolution, and device identifiers.
• Connection data: IP address, approximate geolocation derived from IP, connection timestamps, and session duration data.
• Usage data: pages visited, game sessions played, bet amounts and outcomes, navigation patterns, feature interactions, and session logs.
• Cookie and tracking data: information collected via cookies, local storage, and similar technologies. See Section 7 for full details.

Data Received from Third Parties

• Payment processor confirmations: transaction reference numbers, payment status, and fraud screening results from payment gateway partners processing bKash, Nagad, Rocket, and bank transfer transactions.
• Identity verification partners: confirmation of document authenticity and identity match results returned by KYC service providers engaged by 5rrr4.
• Fraud and risk data: adverse information returned by fraud prevention services used to protect the integrity of the platform and its player base.

4. How We Use Your Data

5rrr4 uses the personal data we collect exclusively for the purposes described in this section. We do not use your data for any purpose not listed here without first obtaining your consent or being required to do so by law.

• Account management: creating and maintaining your player account, processing registrations, verifying identity, and managing account security.
• Service delivery: operating the casino, sports betting, and all other features available on the platform, including processing bets, calculating outcomes, and crediting winnings.
• Payment processing: facilitating deposits and withdrawals through bKash, Nagad, Rocket, Upay, and partner banks, and maintaining financial records of all transactions.
• Legal compliance: meeting anti-money-laundering (AML) obligations, KYC requirements, fraud prevention duties, and any other regulatory or legal requirements applicable to 5rrr4's operations.
• Responsible gaming: monitoring gaming behaviour to identify indicators of problem gambling and to administer responsible gaming tools including deposit limits, loss limits, cooling-off periods, and self-exclusion.
• Customer support: responding to inquiries, processing complaints, and providing technical and account assistance through our support channels.
• Platform improvement: analysing aggregated, anonymised usage data to improve platform performance, identify technical issues, and enhance the player experience.

5. Legal Basis for Processing

5rrr4 processes your personal data on one or more of the following legal bases, depending on the specific processing activity involved:

• Contractual necessity: the processing is necessary to perform the contract between you and 5rrr4 (i.e., to provide the gaming and betting services you have registered for and to process your deposits and withdrawals).
• Legal obligation: certain processing is required by law, including AML record-keeping, KYC verification, and co-operation with lawful requests from competent authorities.
• Legitimate interests: processing for fraud prevention, platform security, responsible gaming monitoring, and anonymised analytics serves the legitimate interests of 5rrr4 and its player community, provided those interests are not overridden by your privacy rights.
• Consent: where we send you promotional communications (such as bonus offers or event notifications), we do so on the basis of your consent, which you may withdraw at any time by contacting support.

6. Sharing Your Data

5rrr4 does not sell your personal data. We do not share your data with unrelated third parties for their own marketing purposes. We share personal data only in the limited circumstances described below:

• Service providers: third-party vendors who process data on our behalf under contract, including payment processors (bKash, Nagad gateway partners), KYC verification services, fraud detection providers, and cloud infrastructure providers. These parties are bound by data processing agreements and may not use your data for their own purposes.
• Law enforcement and regulators: where required by applicable law, court order, or lawful request from a competent government authority or law enforcement body. 5rrr4 will disclose only the minimum data necessary to comply with such a request.
• Business transfers: in the event of a merger, acquisition, or sale of all or substantially all of the assets of 5rrr4, your personal data may be transferred as part of that transaction. You will be notified of any such transfer and the identity of the new data controller.
• With your consent: where you have explicitly agreed to a specific disclosure not otherwise described in this Policy.

7. Cookies and Tracking Technologies

5rrr4 uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse usage patterns, and maintain session security. A cookie is a small text file placed on your device by your browser when you visit the platform. Cookies do not contain your full personal details and cannot be used on their own to identify you by name.

Types of Cookies We Use

• Essential cookies: strictly necessary for the platform to function. These handle login sessions, security tokens, and core navigation. They cannot be disabled without breaking the platform's core functionality.
• Functional cookies: used to remember your language preference and other settings so you do not have to re-configure them on every visit.
• Analytics cookies: collect anonymised, aggregated data about how players use the platform — which pages are visited most, where users encounter errors, and overall navigation flow. This data is used to improve the platform and cannot be used to identify individual users.
• Session security cookies: short-lived tokens that expire when your browser session ends. These protect against cross-site request forgery and other common web security threats.

You can manage cookie preferences through your browser settings. Disabling essential cookies will impair or prevent core platform functionality, including the ability to log in and place bets. Disabling analytics or functional cookies will not affect your ability to use the platform but may result in a less personalised experience.

8. Data Security

5rrr4 implements industry-standard security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include 256-bit SSL/TLS encryption for all data transmitted between your device and our servers, encrypted storage of sensitive account data at rest, access controls that limit data access to authorised personnel on a need-to-know basis, regular security assessments and vulnerability testing of the platform infrastructure, and a documented incident response procedure in the event of a suspected data breach.

While 5rrr4 takes all reasonable precautions, no data transmission over the internet or storage system can be guaranteed to be completely secure. If you have reason to believe that your account or personal data has been compromised, you must contact 5rrr4 support immediately at [email protected] so that appropriate steps can be taken without delay.

9. Data Retention

5rrr4 retains personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:

• Active account data: retained for the full duration of your account's active status. If your account is dormant for more than 24 consecutive months with no login activity, 5rrr4 may contact you before initiating a data minimisation review.
• Closed account data: following account closure, 5rrr4 retains identity verification records, transaction history, and communications logs for a minimum period of 5 years from the date of closure to satisfy AML record-keeping obligations and to resolve any post-closure disputes.
• Marketing data: consent-based marketing preferences and communication logs are retained until you withdraw your consent or request deletion, whichever is earlier, plus a short additional period to process the withdrawal request and maintain a suppression record.

10. Your Privacy Rights

As a user of the 5rrr4 platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact 5rrr4 support at [email protected]. We will respond to all verifiable rights requests within a reasonable timeframe.

• Right of access: you may request a copy of all personal data 5rrr4 holds about you, together with information about how it is being used and with whom it has been shared.
• Right to rectification: if any personal data 5rrr4 holds about you is inaccurate or incomplete, you may request that it be corrected or completed without undue delay.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (for consent-based processing), or where it has been unlawfully processed. This right is subject to legal retention obligations that override erasure requests.
• Right to restriction: you may request that 5rrr4 restrict processing of your personal data in certain circumstances, for example while a rectification request is being assessed.
• Right to data portability: where processing is carried out by automated means on the basis of your consent or a contract, you may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to object: you may object to processing carried out on the basis of legitimate interests or for direct marketing purposes. Where you object to direct marketing, 5rrr4 will cease that processing immediately.

We will respond to all rights requests within a reasonable timeframe. In some cases, 5rrr4 may need to verify your identity before processing a rights request, and may decline requests that are manifestly unfounded, excessive, or in conflict with our legal retention obligations. Where a request is declined, we will explain the reason in writing.

11. Children and Underage Users

The 5rrr4 platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. If 5rrr4 becomes aware that personal data has been collected from a person under 21, that data will be deleted without delay and the associated account will be permanently closed. If you believe that a person under 21 has registered on 5rrr4 or has provided personal data to the platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

12. Changes to This Privacy Policy

5rrr4 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made to this Policy, we will provide notice on the platform prior to the changes taking effect. The date at the top of this page reflects the most recent revision date. Your continued use of the 5rrr4 platform after the effective date of any change constitutes your acceptance of the updated Policy. We encourage you to review this Policy periodically to stay informed about how we protect your data.

13. Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a privacy-related concern, please contact the 5rrr4 support team. Our team is available around the clock to assist you.

Email: [email protected]